Setup call forwarding through shoretel communicator youtube. On the shoretel 230 phone, the custom key blinks green, at which point you can safely place the hand set on hook or press the speaker or headset button without ending the call. How to forward your shoretel phone calls to your cell. Shoretel ip phones specifications shoretel offers a wide range of ip phones with the right solution for every userfrom executive to remote office worker, and operator to call center supervisor. On shoretel 565g phones, the call key also blinks green. Call forwarding options in shoretel communicator turn on a call handling mode click the dropdown arrow next to standard.
Forwarding calls to another phone number when you forward calls to another phone number, and the number is a 4digit extension or 10digit number within your internal phone system, if the call to the forwarded phone number is not answered by a person, the voicemail message is left on the phone of the. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. Shoretel 265 ip phone quick reference unheard voice messages. Shoretel shorephone ip 230 user manual pdf download. Shoretel shorephone ip 230 user manual page 22 of 44. You will need to include the domain name campus followed by a \ with your user. Shoretel shorephone ip 230 user manual page 3 of 44. Elements on the display of the ip phone 480480g call appearance buttons and programmable buttons your phone features eight call appearance buttons that show incoming, active, or held calls.
Personal call manager works with the users telephone whether they are onsite using an ip telephone, on the road using a shorephone telephone, or while teleworking using their home telephone. Now that youve had your shoretel phone for a few months, you be curious about some of the icons that are displayed on the screen. Call forwarding options in shoretel web communicator. I tried clicking around, googling, reading the shoretel manual. And that is how you access and utilize your voicemail system via the shoretel 230 ip phone. The shoretel 230 ip phone makes an excellent addition to busy office environments. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destina. Shoretel ip phones offer all the advanced features and quality that users demand, and are preconfigured to match the. When you record a personal greeting, it is linked to the active call handling mode.
Shoretel forums beta customers for isdn rnie post1172029. Page 24options changing call handling mode and forwarding note use personal call manager or web access to configure the. Well, fwiw we discovered the cause of the issue with some help from shoretel. On shoretel 230 and 230g phones, the call key also blinks green. Call forwarding broken used to work shoretel forums. Shoretel forward main number to external voip forum. I have a user who needs her shoretel phone number to forward to an external phone number. While engaged in a call, press the transfer button. Shoretel shorephone ip 230 user manual page 1 of 44. You can connect a supported headset into the 230 230g ip phone by plugging the headset into the. Call hndlg is highlighted and then press the edit soft key. If you have communicator setup on the workstation where that phone line is answered you can setup call forwarding on it for a specific call handling mode. Page 32 record call the shoretel system allows users with proper permission to record active calls they. Shoretel 230 ip phone user guide college of the atlantic.
To silently monitor a call, dial, then the extension on which the call is active. Custom keys call main display shoretel ip 230 230g idle interface shoretel ip 230 230g outbound call guide to status icons. Programming custom buttons on the shoretel 230 ip phone. You can set one of five distinct call handling modes for your extension. An introduction to using different call handling modes demonstrated with a shoretel ip 230 230g phone. An introduction to using different call handling modes demonstrated with a shoretel ip 230230g phone. Solved set up call forwarding in shoretel director. The service providers have advised shoretel if we provide a redirecting number original cid in the redirecting ie field with the main btn or users did in the calling party number they would send the farend the original cid of the call. Some of its excellent features include three line appearances, eight function keys, four soft keys and a headset jack. Shoretel shorephone ip 230 user manual page 43 of 44. It is going to take you back to the call handling mode options, custom should be highlighted. Call forwarding options in shoretel web communicator login to the shoretel web communicator open a browser and type the following url. Setting your password to change your availability state.
Shoretel communicator for windows is the application for the windows operating system. Shoretel communicator, formerly known as call manager, is the end user application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. Specifications shoretel ip phones advanced telecom. Changing call handling mode and forwarding note use personal call manager or web access to configure the modes with different call forwarding destinations and personal greetings. View and download shoretel shorephone ip 230 user manual online. Speed dial keys also provide a shortcut for such functions as transfer, conference. This allows you to intercom a user whose phone is forward always to voice mail. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below.
You will want to configure offhours to always forward and put in the external number, then create a schedule to specify what times are onhours and put this in the onhours tab. On the shoretel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook or press the speaker or headset button without ending the call. How to forward your shoretel phone calls to your cell phone. Shoretel shorephone ip 230 user manual page 24 of 44. To take the call off hold, press the custom key with the blinking green led, or press the hold button again. The callers name may be abbreviated to fit on one line. Shoretel 230 230g quick reference guide created date. On shoretel 265 phones, the call key also blinks green. How to log in and out each user of that workgroup or if it would add any additional cost to the system. That information is good to know, but if the caller hasnt left a voice mail, how do you know who has called. Shoretel voice mail quick reference adrian college.
For more information, please see your system administrator. Per the shoretel docs, you can also change the call forward destination for each call handling mode. Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 485g user guide 10 figure 3. Missed calls on a shoretel 230 phone it department. In order for you to receive the call to your cell, you will need to be in the custom mode. Oct 22, 2015 learn the basics of the shoretel phone system and the ip485g with ati. Personal call manager all shorephone ip telephones can be enhanced with the optional shoretel personal call manager. Steady green in use by you blinking green slow blink. Solved set up call forwarding in shoretel director voip. Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 480480g user guide 9 figure 3. Shorephone ip 230 read user manual online or download in pdf format. For details about using the phone, see the shoretel ip phone 480480g user guide. From the voicemail main menu, press 7 to access mailbox options.
If your phone is idle while a call is on hold, you will hear a reminder ring in 15 seconds and again at one minute intervals. Once the telephone feature has been selected, scroll down and find allow external call forwarding and find me destinations. The programmable button feature is supported on the bb24, ip 100, ip 212k, ip 230, and ip 560 models. Elements on the display of the ip phone 485g call appearance buttons and programmable buttons your phone features eight call appearance buttons that show incoming, active, or held calls. Shoretel ip phone 480480g quick reference navigation key pad and selector button lets you select options in the interface. Shoreware director on behalf of a user or can enable permissions for an individual user so that the user can modify the cu stom buttons on the ip phone via the telephone interface. Whenever you want to stop the calls from going to your cell phone, press the mode button and select standard in order for the calls to ring in your shoretel phone. On a call on a conference call call on hold parked remote hold custom keys call main display shoretel ip 265 idle interface shoretel ip 265 outbound call guide to status. Id like to do this in shoretel director so that her physical phone doesnt have to be plugged in anymore. Shoretel shorephone programmable buttons user guide. You can set one of five distinct call handling modes for. If you are a shoretel administrator and would like to enable call forwarding, you can do so in administration class of service. Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, and.
Getting started this chapter provides an introduction to the shoretel ip phone 420. How to change the 5 standard shoretel call handling modes from your phone. Your shoretel 565g ip phone provides color cues to help you determine the operational status. On a call on a conference call call on hold parked remote hold custom keys call main display shoretel ip 265 idle interface shoretel ip 265 outbound call guide to status icons idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call. Consultative transfer to announce the call before transferring. Custom keys call main display shoretel ip 230 230g idle interface shoretel ip 230 230g outbound call guide to status icons idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call on a conference call call on hold parked speed dial extension. If you have further questions, please see your system administrator. Shoretel shorephone ip 230 user manual page 19 of 44. Download quick reference of shoretel 110 ip phone, telephone for free or view it online on. Shoretel shorephone ip 230 user manual page 20 of 44. View online or download shoretel shorephone ip 230 user manual. If you are at the phone where the call is parked, press the flashing call key to retrieve the call to unpark the call from another phone. The call handling option should be highlighted in blue, press the edit button. Oct 10, 20 an introduction to using different call handling modes demonstrated with a shoretel ip 230 230g phone.
To barge in on a call, dial, then the extension on which the call is active. And that is how you program the custom buttons on your shoretel phone. Shoretel ip phone 420 quick reference display area handset with finger rest indicator led flashing light alerts the user to incoming calls and unheard. Caller id not passed when call forwarding shoretel forums. For details about using the phone, see the shoretel ip phone 420 user guide. Shoretel 230 lights steady green to indicate an active call. This version of shoretel 110 manual compatible with such list of devices, as. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destinations and personal greetings. Personal call manager works with the user s telephone whether they are onsite using an ip telephone, on the road using a shorephone.
If the information is available, the caller s name, number, and the incoming call icon appear on your display, as shown in the figure below. Solved set up call forwarding in shor etel director voip forum spiceworks. Select the telephone feature that needs to be adjusted. I would create a user in shoretel with an arbitrary extension, then go to user. Id like to do this in shoretel director so that her physical phone doesnt have to be. Quick reference guide shoretel communicator 1 make a call 2 search bar 1 in the search bar on any of the communicator screens begin to type the name of the person you want to. There are four tabs on the aa configuration screen. This feature can allow users to forward incoming calls directly to a phone. Shoretel shorephone ip 230 user manual page 16 of 44. If you are using a shoretel 230, your display will. Open communicator, select tools drop down and then options. Ring tones, the blinking incoming call icon, and the flashing red led light in the top rightmost corner of your phone all identify an incoming call on your phone. A double ring signals an internal call, while a single ring signals an external call.
Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 480480g user guide 10 figure 3. One of these icons notifies you that youve missed a call. To purchase the shoretel 230 ip phone or any of our other new and refurbished business phones and phone systems, please visit or call 8005648045. Record a new message for a call handlin g mode click tools on the main menu. Enabling call forwarding at the bottom of this article. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. One of the most convenient features is the conference call, which allows you to communicate and collaborate with two or more parties on a single call. On shoretel 560560g phones, the call key also blinks green. It provides a visual, informationrich interface for managing and controlling communications.
Transferring calls with the shoretel 230 telephone system. Shoretel 110 voicemail quick reference pdf viewdownload. To take the call off hold, press the custom key with the blinking green led, or press the hold button. If you are an end user, note that your shoretel administrator must enable call forwarding in the configuration. If you are an administrator, instructions have been provided below in the shoretel director. Call handling mode and forwarding use personal call manager or web access to configure the modes with note different call forwarding destinations and personal greetings. Headset jack ovide visual cues to display operational status 230 ip phone operational signals you parked call 230g ip phone operational signals you call parked disturb monitor leds. On shoretel 230 phones, the call key also blinks green. Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, and availability states for when you do not want to. Shoretel communicator for windows user guide shoretel 11.
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